What to Expect with Your Massage

What clients can expect from me:

I provide my clients with a competent and professional service each time they come for an appointment, addressing each client's specific needs for that session.
I return phone calls within 24 hours unless my message says otherwise.
Clients are treated with respect and given the best possible care with disregard to age, gender, race, national origin, sexual orientation, religion, socioeconomic status, body type, political affiliation, state of health or personal habits.
Clients are appropriately draped at all times.
Appointment reminders are emailed 2 days before, and texted 1 day before.
Privacy and confidentially are strictly maintained at all times.
My equipment and supplies are always clean and safe.
Personal and professional boundaries are respected at all times.
I follow up by email the day after an initial massage session, to see how my client is feeling, offer self-care tools and techniques specific to that client's treatment goals, and learn if I should make any adjustments to the treatment.
I perform services for which I am qualified and able to do, and refer to appropriate specialists when the work is not within my scope of practice and/or not in the client's best interest.
If I need to cancel an appointment, I will do so within 24 hours, barring emergencies.

What I expect from my clients:

Before your first session, I will ask you to complete a basic electronic intake form, regarding your health history, and will ask that you please update your information whenever necessary.
Payment is expected at the time that service is rendered. Cash, check, Venmo, or Zelle are preferred, but I do also accept all major credit cards.
If the client experiences any pain or discomfort during the session, he/she will immediately inform the therapist so that the pressure and/or strokes may be adjusted to the client's level of comfort.
Sexual harassment is not tolerated. If the practitioner's safety is compromised, the session is stopped immediately.
CANCELLATION POLICY:
Please note that once you have booked an appointment with me it means that I have reserved time in my schedule exclusively for you. If you cancel your appointment less than 24 hours before it is scheduled to take place, I will be unable to book someone else and will lose that time. Because of this, you will be responsible for the cost of the session in full. To avoid this cancellation fee, please provide cancellation notice at least 24 hours prior to your appointment. You can cancel or reschedule an appointment by emailing me at RachelRichardsMassage@gmail.com, texting or calling 917-359-8641. To help you avoid a cancellation fee, you will receive a booking confirmation email upon scheduling your appointment, an email reminder 48 hours before your appointment, and a text message reminder 25 hours before your appointment.

Why working with me means more than massage

I am committed to helping you reach your health goals, which is why my care extends beyond the treatment room.

Follow ups:

I follow up by email to find out how you're feeling after your sessions. Your feedback helps to shape our next appointment and inform treatment in order to optimize outcomes.

Coaching:

I offer personalized self-care and lifestyle recommendations to help you maintain the benefits of our work in between appointments, e.g. reduced pain, increased mobility, or anxiety relief. These often include guided videos of self-massage routines, relaxation techniques, stretching and movement exercises, or instructions on improving ergonomics and body mechanics. I also may share helpful articles, links, and recaps of what we discussed during your most recent session.